Return and Refund Policy

Thank you for purchasing digital products from Loyal Web Solutions! We strive to provide high-quality products and services, but we understand that sometimes a purchase may not meet your expectations. Below are the terms and conditions regarding returns and refunds for digital products:

1. Digital Product Purchases

All purchases of digital products (such as software, e-books, digital courses, templates, and downloadable files) made through Loyal Web Solutions are final once the product has been delivered or downloaded.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Defective Products: If the digital product is found to be faulty or defective upon delivery, we will offer a full refund or an exchange, depending on the nature of the issue.
• Non-Delivery of Product: If the digital product is not delivered to you due to an error on our part (such as a technical issue), we will provide a full refund or resend the product.

3. Non-Refundable Items

Please note that the following digital products are non-refundable:

• Products that have been downloaded or accessed, unless they are defective.
• Products purchased in error, such as accidental duplicate purchases.
• Any product purchased during a promotional or sale period.

4. Refund Process

To request a refund, please contact us at info@loyalwebsolutions.com within 7 days of your purchase. Include your order number, a description of the issue, and any relevant details to help us review your request. Once we receive your request, we will process it within 5-7 business days.

5. Exchanges

If you received a faulty or defective digital product, we will be happy to offer an exchange for the same product or another product of equal value, depending on your preference.

6. Customer Support

For assistance with any issues related to your digital products or refunds, please contact our customer support team at:

• Email: info@loyalwebsolutions.com
• Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (IST)

7. Changes to the Policy

Loyal Web Solutions reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

Thank you for choosing Loyal Web Solutions. We appreciate your business and are here to assist you if you have any concerns.